Technical Service Engineer - 1 Year Contract

Do you possess a keen interest in technology?

Are you customer-oriented?

Do you enjoy interacting with people of different cultures?

YES? – We’ve got what you are looking for!

As our Technical Service Engineer, you will be in contact with both end users and Axis partners to handle technical support cases for Oceania region.

You will be required to provide support over the phone, through a web portal system which supports tickets in writing, and through chat.

Besides having a technical foundation, you need to be able to, simply put, take good care of our customers. We put a lot of weight on the customer care aspect of the job.

This position is based in Melbourne and may involve travelling occasionally to the South Asia Pacific region and our global HQ in Sweden.

Key responsibilities will include:

• Providing advanced phone, web portal system, and chat support to end-users, resellers/partners, and distributors
• Working with a case driven system with the responsibility towards the customer for concluding and closing cases
• At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case
• Assisting, primarily, the sales office in SAP, with both after sales and pre-sales support
• Building technical knowledge and contributing to developing the support function within the team
• Authorizing warranty exchange (RMA) and handling day-to-day issues with the RMA partner for the region
• Collaborate with the global technical support team to share ideas and information
• At your disposal you will have a team of product specialists and all your other technical service colleagues providing you with product specific assistance and general help in the role

Qualification and Experience

• Bachelor’s degree in Computer Science, Engineering or Equivalent
• Fresh graduates are welcome to apply

Important skills, abilities, knowledge for this role:

• Service-minded
• Social yet structured
• Excellent communication skills
• Possess good understanding of technical aspects of products and their functionalities
• Sound knowledge of basic computer software and hardware technology
• Has a keen general interest in networking technologies, the Internet, LANs and network products
• Open-minded and understands the value of team cooperation